SHIPPING
Orders typically ship in 1-3 business days after your order is placed. Please note that the following delivery estimate is not guaranteed.
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Tracked parcel (ships from Toronto, Canada)
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Due to the Canada Post strike we've temporarily changed all shipping within Canada to be a flat rate ($10) in order to get items to you sooner. The flat rate applies to any size of order so the more you buy the cheaper the overall shipping.
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All US & international shipping is not affected and there are no changes.
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Canada: 4-6 business days
USA: 6-10 business days
International: 10-21+ business days
RETURN & EXCHANGE
If you are not satisfied with your order, you may return your item for a refund. Please contact us within 7 days of delivery. The qualifying items must be unopened and unused, and return shipping fees will not be reimbursed.
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Personalized/custom orders are final sale. Due to the custom printed nature of our products, we cannot accept return, exchange, or cancellations.
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We are not responsible for orders placed with incorrect address or missing/stolen packages.
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If your order arrived damaged, please contact us!
GERMANY - Verpackungsgesetz (LUCID Packaging Register)
Germany's Packaging Act "VerpackG" imposes requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).
Shiso Paper is registered with the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR). Our Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.
As consumer please ensure that all received packaging is separated, reused and/or disposed of in the right recycling containers, at home or locally.
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Feel free to contact us for more info.